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Setting Up a Mac Using the Behringer UM2

Last Updated: Feb 25, 2018 04:31PM CST

Screenshare Only If Needed

In most cases, you should be able to follow the guide below to help the student configure their gear to work with the JamKazam application on the phone, without viewing the student's screen. However, if you find that the student has become stuck, and you cannot understand what is happening by asking questions, you can use the JamKazam GoToMeeting account and use the screenshare feature to view the student's screen to add in troubleshooting. Here is a link to the a brief tutorial that explains how to use GoToMeeting in case you get stuck.
 

Before Starting Setup With Student

Before getting started on setup, check in with the student to verify the following:

  1. Instruct the student to check that the Behringer UM2 audio interface is plugged into their Mac.
  2. Instruct the student to connect their guitar (or effects board or amp) into the 1/4" port labeled INST2 on the UM2 interface (pictured above).
  3. Instruct the student to connect a pair of headphones into the headphone jack on the right side of the UM2 (pictured above).
  4. Ask if the student is connecting an XLR microphone into the UM2 to talk or sing through. If so, this should be connected to the XLR port labeled MIC/LINE 1 on the UM2 interface (pictured above). If not, this is fine, and we will help the student set up the built-in mic on their Mac for voice chat in lessons with their instructor.
  5. Finally, check if the student has their computer connected to their home router via Ethernet cable, as this will deliver much better performance than WiFi. If the student can only use WiFi, move forward anyway.
 

Step By Step Setup Instructions

To get started, instruct the student to hover her/his mouse cursor over her/his email address next to the down arrow in the upper right-hand corner of the JamKazam application screen (pictured below). Note that at this point in the process, the student's name and photo will not yet be displayed. All they have done is enter an email and password to redeem their Amazon code. So the app will display as much of their email address as fits in the space next to the down arrow.



 
  • When the student's mouse is hovered over his/her email text next to the down arrow, a menu will be displayed (pictured above with arrow).
  • Instruct the student to click on the Audio Gear command in this menu. The Audio Gear page is displayed (pictured below).



 
  • Instruct the student to click the Add New Gear orange button at the bottom left of the list of Audio Profiles (pictured above with arrow).
  • The Setup Wizard is displayed (pictured below).



 
  • Instruct the student to click the Next button in the lower righthand corner of the wizard (pictured above with arrow), as there is no need for them to  watch the video on this step.
  • Step 2 of the wizard is displayed (pictured below).




 
  • Instruct the student to click on the Audio Input Device pick list. The pick list opens.
  • Instruct the student to select USB Audio Codec in the pick list (pictured above with arrow), and to leave the Audio Output Device pick list set to Same As Input.
  • At this point, the JamKazam application takes about 10 seconds to run some diagnostics on the Mac and the UM2, and then displays the results of this diagnostic testing in the Test Results box on the right-hand side of the wizard screen (pictured below).





 
  • Instruct the student to look at the right side of the wizard and find the Test Results. Under Test Results, there is a Latency label. Ask the student to read you the number under Latency. As long as this number is 20ms or less, the latency is OK. 
  • Then ask the student if in the last bullet under the Test Results, it says "You may proceed to the next step". If it does, then the student's gear has passed the test. 
  • Instruct the student to click the orange Next button in the bottom right corner of the wizard to move forward to the next step (pictured below).



 
  • In Step #3 of the setup wizard, we configure audio tracks. In this case, the student may want a single track just for their guitar, or if they have an XLR microphone, they may want to set up two tracks - one for their guitar, and one for their mic/voice.
  • On this screen, there is already one audio track configured when the student sees it for the first time (pictured above - see track #1).
  • Instruct the student to click the yellow "update" text link under Track #1 (pictured above with arrow).
  • The Update Track dialog box is displayed (pictured below).



 
  • Instruct the student to click on the top Audio Input Port pick list on the left side of the dialog box, and then select USB AUDIO CODEC - RIGHT. (The RIGHT port corresponds to the INST2 port on the front of the UM2 interface, into which the student's guitar should be connected.)
  • With this selection made (pictured below), instruct the student to click on the Instrument pick list on the right side of the dialog, and select either Electric Guitar or Acoustic Guitar or Bass Guitar, depending on what instrument he/she has connected to the UM2 interface (pictured below).


 
  • When these selections have been made, instruct the student to click the orange Close button at the bottom center of the dialog box (pictured below with arrow).


  • The Update Track dialog box is closed, and the student once again sees Step #3 of the setup wizard, with the changes they have just made to Track #1 reflected on the screen (pictured below).



 
  • If the student only has a guitar connected to the UM2 interface and does not have an XLR microphone connected to the MIC/LINE left input port, then skip forward from here to Step #4 - Configure Voice Chat - to set up a chat mic that lets the student speak with the instructor during lessons.
  • If the student does have an XLR microphone connected to the MIC/LINE left input port to capture their voice for speaking and/or singing during lessons, then proceed forward with the instructions that follow immediately below to set up Track #2 as a voice track.
  • To add a second track, instruct the student to click the orange Add Audio Track button (pictured above with arrow).
  • The Add Track dialog box is displayed (pictured below).



 
  • Instruct the student to click on one of the Audio Input Port pick lists, and to select USB AUDIO CODEC - LEFT (pictured below). (The LEFT port corresponds to the MIC/LINE 1 port on the front of the UM2 interface, into which the student's microphone should be connected, if they are using an XLR mic.)
  • Instruct the student to click on the Instrument pick list and to scroll to the bottom of the list and select Voice (pictured below).
  • Instruct the student to click the orange Add Track button at the bottom center of the dialog box (pictured below).




 
  • The Add Track dialog box closes, and the student again sees Step #3 of the setup wizard, with second track added for mic/vocals (pictured below).




 
  • Instruct the student to click the orange Next button in the bottom right corner of the wizard to move forward to the next step (pictured below).



 
  • In step #4 of the setup wizard, we help the student set up a chat microphone if needed.
    • If the student set up an XLR microphone to use with the UM2 interface in Step #3 above, we do not want to set up another microphone here, as it will cause problems. In this case, instruct the student to just go ahead and click the orange Next button to move forward to the next step in the wizard.
    • Or if the student did not set up an XLR mic to use with the UM2, then you will need to help them set up a chat mic in this step so they can talk with their instructor in lessons. Following are instructions on how to do this.



 
  • First, instruct the student to click the Use Chat Microphone radio button (pictured above with arrow), as opposed to the Use Music Microphone radio button.




 
  • Next, instruct the student to click the Built-In Microph - Left radio button in the list of options under Voice Chat Input (pictured above with arrow).
  • With these two selections made, instruct the student to click the orange Next button to move forward to the next step in the wizard (pictured below).



 
  • In step #5 of the setup wizard, we help the student turn off the direct monitoring feature on the UM2, and then we test the audio output from the UM2. 
  • To turn off the direct monitoring feature, instruct the student to make sure that the button labeled Direct Monitor on the front of the UM2 (pictured below with arrow) is NOT pushed in, but is in the out / not-pushed-in position.

  • This is a critical point. If direct monitoring is enabled, then the UM2 simply bounces the student's audio straight back into their headphones rather than processing audio from the JamKazam application into the student's headphones. This means if the student has the Direct Monitor button pushed in, they won't hear their instructor in lessons, among other things, all of them bad.
  • After you have ensured the Direct Monitor button is not pushed in (and warned the student never to push that button in), instruct the student to put on the headphones they have connected into the UM2, and then click on the Play button (pictured below with arrow). This will play a looped sound effect into the student's headphones from the JamKazam app through the UM2. This is simply testing the audio output channel. 




 
  • Ask the student if they are hearing the sound effect clearly, and if the audio sounds fine and not distorted. 
    • If the student does not hear the looping sound effect, it is highly likely they have not turned up the headphone volume knob on the UM2, so tell the student to find the headphone volume knob on top of the UM2 until they hear the sound effect loud and clear.
    • It is also possible the student forgot to plug their headphones into the UM2, so check that this has been done. 
    • Occasionally as student my plug headphones into the Mac itself. When using the UM2, they need to plug their headphones into the UM2, not the Mac.
  • When the student confirms they can hear the looping sound effect, instruct the student to click the orange Next button in the bottom right corner of the wizard to move forward to the next step (pictured below). 




 
  • The student has now successfully completed setup of her/his audio gear.
  • Instruct the student to click the orange Close button in the bottom right corner of the wizard (pictured above).
  • The wizard closes, and the student sees the main application screen, with an audio profile for the Behringer UM2 added to the list of profiles (see below with arrow).




As the final step, instruct the student to click the JamKazam logo in the upper left corner of the screen to return to the home page of the application. This will get them in the right place for the next major step.

You may now move forward to the next step of student onboarding - i.e. testing the student's gear in an online JamKazam session. 


 
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