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Intro Email to Student

Last Updated: Mar 19, 2018 08:05PM CDT
INSTRUCTIONS (READ - IMPORTANT!!!)

Following is a template for each of two emails (Email #1A and #1B below) that you should send to each new student you are assigned - to introduce yourself and kick off the process. Please send BOTH of these emails to each new student - and please send each one as a separate email. When you have sent these two emails to the student, you can click the link in the onboarding console to indicate that you have sent Email #1. Please make sure to replace the fields highlighted in yellow before sending. 

If you do not get a reply from the student to the email asking questions about minimum requirements within 2 days, please send FollowUp #1 email (below), and if you still have not heard back from the student after 2 more days, please send FollowUp #2 (below). If you do not hear back from the student within 3-4 days of sending FollowUp #2, please mark the student as Lost in the onboarding console.

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EMAIL #1A

SUBJECT: Your 2 free lessons from Amazon

BODY: 

Hello! Congratulations on your 2 free online music lessons, courtesy of Amazon, and welcome to the JamKazam community.  Here is some information and a few videos about your free lessons. Hope this is helpful!     :)

Recorded lessons available on YouTube and other apps are OK as supplementary resources, but a live instructor is still a must if you really want to learn and master an instrument. 
 
  • Great instructors make sure the student is doing things properly – both physically and mentally – so that practice makes perfect, rather than building bad habits and a flawed foundation. 
  • Great instructors customize curriculum and methods to the student’s goals and capabilities at each step of the path, rather than blindly repeating a one-size-fits-all method. 
  • Great instructors answer the myriad of questions that inevitably arise along the way.
  • Great instructors inspire and guide the student to break through frustrating obstacles to continue the journey.
 
Connecting with the right instructor is by far the most important factor in the learning process, yet with traditional lessons you have to settle for a teacher who lives close to you rather than selecting the best teacher for you. Our instructors are both amazing musicians and teachers, and we have an incredibly deep pool of instructors from whom you may select your ideal match. Our teachers have been hired by and have shared the stage with a list of artists much too long to list, such as Michael Jackson, B.B. King, and Journey. Most have touring experience and music degrees, and all are background checked.
 
In addition to the strength of our community of instructors, the JamKazam app for online music lessons is unique and delivers a truly amazing student experience, unlike Skype and other apps that were built for voice chat. As a student, you will enjoy studio quality audio, latency so low you can play in sync with your instructor, the ability to record key demonstrations in lessons to refer back to them later, and much more.
 
Watch this video to get a sense of how our unique app works for online music lessons: https://youtu.be/6lICn4g5X-Q
 
Watch this video to see multiple bands playing together live using our app for an even more impressive understanding of the app’s unique capabilities: https://youtu.be/I2reeNKtRjg
 
And if you are going to want to learn how to play along with some of your favorite songs as you take lessons, watch the video below to see how our unique JamTracks feature helps you do this: https://youtu.be/-rHfJggbgqk


Again welcome, and we look forward to helping to make your musical journey a successful and rewarding one!

Best Regards,
ConsultantName

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EMAIL #1B

SUBJECT: Getting ready for your first free lesson - please read and reply!

BODY: 

Hello - 

I work with new students and provide personalized support to help you get ready for your first online lesson. If you have any questions as I walk you through the process, you can reach me via email at consultant.name@jamkazam.com. 

To get started, let's make sure you have everything you need to successfully join and participate in your online lesson sessions using the JamKazam application. Here are the minimum system requirements you'll need:
 
  • A Windows or Mac computer
  • A webcam that is built into your computer, or an external webcam connected via a USB port
  • A microphone and a headphone jack that are built into your computer, and a pair of headphones or earbuds that you can plug into the headphone jack on your computer
  • Internet service/access

Also, beyond the minimum system requirements above, for even better online lessons, if you can connect your computer to your home router using an Ethernet cable (versus using WiFi), you will have an even better lesson experience. 

Please reply to this email with answers to the following questions, and I'll get right back to you with guidance on next steps!
 
  • Do you have all of the minimum system requirements listed above? And which do you have - a Windows or Mac computer?
  • What instrument did you buy from Amazon - an electric guitar, acoustic guitar, or bass guitar? And if you got an electric or bass guitar, do you have an amp to make the instrument play out loud in your room, or do you use some kind of device with earbuds to hear what you play?
  • Do you have an Ethernet port (or adapter) and an Ethernet cable you can use to connect your computer to your home router (not required, but great if you have it)? 

Look forward to hearing from you soon!

Best Regards,
ConsultantName

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FOLLOWUP #1 (send this followup email as a "reply all" to Email #1B to keep the instructions for what you need from the student easily accessible to the student in the email thread)

SUBJECT: this gets filled in automatically via the "reply all"

BODY: 

Hi! I haven't heard back on my 3 questions to help you get ready for your first free lesson (see in email thread below). Can you please take a minute to reply to those questions? Then I can help you get ready for a great lesson #1, thanks!

Best Regards,
ConsultantName

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FOLLOWUP #2 (send this followup email as a "reply all" to FOLLOWUP #1 to keep the instructions for what you need from the student easily accessible to the student in the email thread)

SUBJECT: this gets filled in automatically via the "reply all"

BODY: 

Hi! I still haven't heard back on my 3 questions to help you get ready for your first free lesson, so I'm assuming you're very busy right now. If you can spare one minute, can you please reply to my questions (see in email thread below)? As a reminder, here is a video on how our online music lesson service works: https://youtu.be/6lICn4g5X-Q. We have truly amazing instructors to choose from - far better than you can typically find living close to you. It makes a huge difference.

Look forward to hearing from you soon!

Best Regards,
ConsultantName
 

 

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