When you launch the app or visit the website, you will see the home page (pictured below).
Click on the big orange JamClass tile (picture above with arrow), and the JamClass home page will be displayed (pictured below).
Setting Up Your Stripe Account To Get PaidJamKazam processes payments to you for the JamClass lessons you have taught through Stripe. Stripe is one of the leading Internet commerce platforms. If you already have a Stripe account, or if you need to create one, in either case you will click the blue Connect with Stripe button (pictured above) to connect an existing or new Stripe account to your JamKazam account. For more information, click here for a help article that explains in more detail how payments are made and how to connect to a Stripe account.
Completing Your Teacher Profile
On the right side of the JamClass home page, we report the % complete on your teacher profile (pictured below with arrow).
Your teacher profile is the one place you need to invest time in order to attract new students through the JamClass marketplace. Under the data on % complete are yellow text links that will take you straight to the parts of your teacher profile that are missing information, so you can fill those in to better present yourself to prospective students. And under the yellow text links is an orange button to View Teacher Profile, so you can easily check to see how your profile will look to prospective students viewing it.
Accessing The JamClass User GuideWe strongly advise reviewing the JamClass user guide for teachers. It includes a number of help articles that explain how to use all the key features of JamClass to attract new students, get your gear set up, teach effectively in online lessons using the JamKazam platform, and get paid. To view the JamClass user guide for teachers, simply click the user guide yellow text link on the JamClass home page (pictured below with arrow).
Managing Your LessonsThe central part of the JamClass home page is the My Lessons table. This table lists your past, present, and future online lessons, and provides features to manage these lessons, communicate with your students, and more. The JamClass home page, including the My Lessons table, is pictured below.
For each lesson, this table presents:
- Student - The student for each lesson. You can click the student name to view the student's profile.
- Date/Time - The date and time this lesson is/was scheduled to take place.
- Status - The current status of this lesson, which may be:
- Requested - The student requested this lesson, but you and the student have not yet mutually confirmed a convenient date/time.
- Scheduled - The lesson has been confirmed by both teacher and student, and is scheduled to take place at the date/time indicated.
- Completed - The lesson took place in the past, and both teacher and student were in attendance for the lesson.
- Missed - Either the student or the teacher missed this lesson. The person who missed the lesson is noted in parentheses.
- Cancelled - Either the student or the teacher cancelled this lesson. The person who cancelled the lesson is noted in parentheses.
- Declined - You declined the student's request for a lesson.
- New Messages - If your student has sent you a new message about this lesson, a mail icon is displayed. You can click the mail icon to see the new message.
- Actions - A yellow text link "menu" is presented in the last column. If you click this link, a menu is displayed, offering a set of actions you can take on this lesson (pictured below).
We'll review the full set of menu options below.
Click the View Status menu option, and a status page for this lesson is displayed (pictured below).
On this page, for upcoming lessons you can see the scheduled date, time and duration of the lesson. You can also ask to reschedule the lesson if you have a calendar conflict by proposing an alternate date/time, or you can request to cancel the lesson if rescheduling is not a good option. We recommend sending a message to your student if rescheduling or canceling.
Also, please note that canceling or rescheduling a lesson with less than 24 hours notice to your student is to be avoided. If you do this, it will be logged in our systems, and if it happens more than rarely, it may affect your ability to participate as a JamClass instructor. This is a basic issue of student satisfaction, and it will reflect poorly on our entire community if this happens more than rarely.
View Messages, Attach Message
Click either the View Messages or Attach Message menu option, and a lesson chat dialog is displayed (pictured below).
The lesson chat feature is extremely handy, and we strongly recommend that you use this feature. You can communicate with your students in useful ways before (and after) lessons. For example, in the chat window above, the teacher has suggested a specific area of study/practice to the student, and has attached a notation file to help the student prepare for his/her next lesson.
Students can send messages to you if they have questions about upcoming lessons or about things they have learned from you in past lessons. You can also use this feature, for example, to demonstrate something to your student, record this performance, and share it with your student through this chat feature (explained in the next section below).
Attach Recording, Attach Notation File, and Attach Audio File
The lesson chat feature includes three attachment features that can be handy for communications between student and teacher as follows:
- Attach Recording - You (and your student) can use the JamKazam application's recording feature to make audio-only or video+audio recordings of musical performances, and then share these performances with each other by clicking the Attach Recording menu option, and then selecting the recording you'd like to share from a list of recordings you've made using the JamKazam app. In addition, if you make any recordings during JamClass lessons, these recordings will be automatically attached to the lesson chat thread, so that you and the student can refer back to these recordings any time after the lesson. This can be particularly useful if you want to record portions of the lesson to capture things you are teaching so that your student can refer back to these recorded lessons later. If you want to do this, audio recordings are automatically attached to lessons. If you make a video+audio recording, be sure to let the JamKazam app upload the video to YouTube when the application offers to do this, as this will let the app then automatically attach the video recording to the lesson chat thread.
- Attach Notation File - You (and your student) can click this menu option to attach music notation files to the lesson. File formats supported for this are .pdf, .png, .jpg, .jpeg, .gif, .xml, .mxl, and .txt.
- Attach Audio File - You (and your student) can click this menu option to attach audio files to the lesson. For example, this can be useful for sharing backing tracks, or audio recordings of a music performance you captured outside the JamKazam application, etc. Audio file formats supported are .wav, .mp3, .au, .aiff, .flac, .mid, and .ogg.
Join Lesson Session
If you are running the application (versus using the JamKazam website), you can click the Join Lesson Session menu option to join your online music lesson when it is time for your lesson to start (or a couple minutes early if you prefer to be prompt and ready).
Using the Join Lesson Session option is explained in more detail in another help article.
Click the Reschedule Lesson menu option if you need to reschedule a lesson. Please note that, per the JamKazam terms of service, you must provide at least 24 hours notice to the student when rescheduling. When you click this menu option, the lesson status page is displayed (pictured below).
Use the "Propose alternate day/time" option to request to reschedule the lesson, and please also write a note to your student if it will be helpful in coordinating the rescheduling effort.
Click the Cancel Lesson menu option if you need to cancel a lesson. Please note that, per the JamKazam terms of service, you must provide at least 24 hours notice to the student when canceling a lesson. When you click this menu option, a cancel dialog box is displayed (pictured below).
If this is a single scheduled lesson, you can click a button to cancel just this single lesson. If this is a part of a regular, recurring series of weekly lessons, then you can either cancel just this one lesson, or you can cancel the entire series if you want to stop taking lessons altogether.
Please note that if you cancel a single lesson and your student has paid for the month, we will credit a pro-rated portion of the monthly payment to the student. And if the student has paid for the month and you cancel the entire recurring lesson series, we will credit a pro-rated portion of the monthly payment to the student. If, on the other hand, the student were to cancel, no credit would be made available to the student.