Welcome, Guest Login

Support Center

Using the JamClass Home Page

Last Updated: May 02, 2016 04:21PM CDT
The JamClass home page is the central point from which you can access all JamClass online music lesson resources. To visit the JamClass home page, you may either launch the JamKazam Mac or Windows desktop application you installed, or go to the JamKazam website and sign in using your email and password. (Please note that you can only get into your online sessions with your teacher using the application, but most other features are available in both the app and the website.)

When you launch the app or visit the website, you will see the home page (pictured below).

Click on the big orange JamClass tile (picture above with arrow), and the JamClass home page will be displayed (pictured below).


Searching For A Teacher

You can search for teachers in the JamClass marketplace any time. To search, simply click the Search Teachers button (pictured below with arrow).

This takes you to the teacher search page. For more information on how to search for teachers, click here for a help article on searching teachers.


Accessing The JamClass User Guide

We strongly advise reviewing the JamClass user guide for students. It includes a number of help articles that explain how to use all the key features of JamClass to get the most out of your online lessons, and to avoid frustrating roadblocks. To view the JamClass user guide for students, simply click the user guide yellow text link on the JamClass home page (pictured below with arrow).


Managing Your Lessons

The central part of the JamClass home page is the My Lessons table. This table lists your past, present, and future online lessons, and provides features to manage these lessons, communicate with your teacher, and more. The JamClass home page, including the My Lessons table, is picture below.

For each lesson, this table presents:
  • Teacher - The teacher of the lesson. You can click the teacher name to view the teacher's profile.
  • Date/Time - The date and time this lesson is/was scheduled to take place.
  • Status - The current status of this lesson, which may be:
    • Requested - You have requested this lesson with the teacher, but you and the teacher have not mutually confirmed a convenient date/time yet.
    • Scheduled - The lesson has been confirmed by both teacher and student, and is scheduled to take place at the date/time indicated.
    • Completed - The lesson took place in the past, and both teacher and student were in attendance for the lesson.
    • Missed - Either the student or the teacher missed this lesson. The person who missed the lesson is noted in parentheses. 
    • Cancelled - Either the student or the teacher cancelled this lesson. The person who cancelled the lesson is noted in parentheses.  
    • Declined - The teacher declined your request for a lesson. If this happens, don't take it personally. It's highly likely the teacher is just booked up now, or is otherwise currently too busy to take you on as a student. 
  • New Messages - If your teacher has sent you a new message about this lesson, a mail icon is displayed. You can click the mail icon to see the new message.
  • Actions - A yellow text link "menu" is presented in the last column. If you click this link, a menu is displayed, offering a set of actions you can take on this lesson (pictured below).

We'll review the full set of menu options below.

View Status
Click the View Status menu option, and a status page for this lesson is displayed (pictured below).

On this page, for upcoming lessons you can see the scheduled date, time and duration of the lesson. You can also ask to reschedule the lesson if you have a calendar conflict by proposing an alternate date/time, or you can request to cancel the lesson if rescheduling is not a good option. We recommend sending a message to your teacher if rescheduling or canceling just to let them now what's going on.

Also, please note that you cannot cancel or reschedule a lesson with less than 24 hours notice to your teacher. If you give less than 24 hours notice and miss the lesson, you will still be charged for the lesson, in accordance with the JamKazam terms of service. This is a basic issue of fairness to the teacher, who has reserved this portion of their income-earning time for you.

View Messages, Attach Message
Click either the View Messages or Attach Message menu option, and a lesson chat dialog is displayed (pictured below).

The lesson chat feature is extremely handy, and we strongly recommend that you use this feature. You can communicate with your teacher in useful ways before (and after) lessons. For example, in the chat window above, the teacher has suggested a specific area of study/practice to the student, and has attached a notation file to help the student prepare for his/her next lesson. 

As a student, you can also send messages to your teacher if you have questions about upcoming lessons or about things you learned in past lessons. You can also use this feature, for example, to record a performance and share it with your teacher to get feedback (explained in the next section below).

Attach Recording, Attach Notation File, and Attach Audio File
The lesson chat feature includes three attachment features that can be handy for communications between student and teacher as follows:
  • Attach Recording - You (and your teacher) can use the JamKazam application's recording feature to make audio-only or video+audio recordings of musical performances, and then share these performances with each other by clicking the Attach Recording menu option, and then selecting the recording you'd like to share from a list of recordings you've made using the JamKazam app.  In addition, if you make any recordings during JamClass lessons, these recordings will be automatically attached to the lesson chat thread, so that you can refer back to these recordings any time after the lesson. This can be particularly useful if you want to record portions of the lesson to capture things your instructor is teaching so that you can refer back to these recorded lessons later. If you want to do this, audio recordings are automatically attached to lessons. If you make a video+audio recording, be sure to let the JamKazam app upload the video to YouTube when the application offers to do this, as this will let the app then automatically attach the video recording to the lesson chat thread.
  • Attach Notation File - You (and your teacher) can click this menu option to attach music notation files to the lesson. File formats supported for this are .pdf, .png, .jpg, .jpeg, .gif, .xml, .mxl, and .txt.
  • Attach Audio File - You (and your teacher) can click this menu option to attach audio files to the lesson. For example, this can be useful for sharing backing tracks, or audio recordings of a music performance you captured outside the JamKazam application, etc. Audio file formats supported are .wav, .mp3, .au, .aiff, .flac, .mid, and .ogg.

Join Lesson Session
If you are running the application (versus using the JamKazam website), you can click the Join Lesson Session menu option to join your online music lesson when it is time for your lesson to start (or a couple minutes early if you prefer to be prompt and ready). 

Using the Join Lesson Session option is explained in more detail in another help article

Reschedule Lesson
Click the Reschedule Lesson menu option if you need to reschedule a lesson. Please note that, per the JamKazam terms of service, you must provide at least 24 hours notice to the teacher to request a reschedule. When you click this menu option, the lesson status page is displayed (pictured below).

Use the "Propose alternate day/time" option to request to reschedule the lesson, and please also write a note to your teacher if it will be helpful in coordinating the rescheduling effort.

Cancel Lesson
Click the Cancel Lesson menu option if you need to cancel a lesson. Please note that, per the JamKazam terms of service, you cannot cancel a lesson with less than 24 hours notice to the teacher. When you click this menu option, a cancel dialog box is displayed (pictured below).

If this is a single scheduled lesson, you can click an orange button to cancel just this single lesson. If this is a part of a regular, recurring series of weekly lessons, then you can either cancel just this one lesson, or you can cancel the entire series if you want to stop taking lessons altogether. 

Please note that if you cancel a single lesson, but you have chosen to pay for your lessons by the month, you will not be credited or refunded any money for a single cancelled lesson. Monthly payment plans typically include a discount to the student, and in any case, once you've paid for a month, that month's payment is not refundable. If a single lesson date/time in a recurring series presents a scheduling conflict, it is better if you can re-schedule that one lesson rather than canceling it. Please note that to reschedule a lesson, you still must provide at least 24 hours notice, and it's up to your teacher if they can accommodate your request.


seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found